Fulfilment

At Orca Squad, we are committed to delivering our services and products in a timely, transparent, and reliable manner. This Fulfillment Policy explains how we process, deliver, and manage customer orders.

1. Service Delivery

• Digital Services: If you purchase digital services (such as marketing, design, or lead generation solutions), our team will begin processing your order once payment and onboarding are completed.
• Timelines: The expected delivery time will be communicated during the onboarding process. Timelines may vary depending on the scope of work and client requirements.

2. Order Confirmation

• Once your order is placed, you will receive a confirmation email with details of your purchase.
• If additional information is required to fulfill your order, our team will contact you directly.

3. Processing Times

• Orders are typically processed within [X business days] after payment confirmation.
• Complex or customized projects may require additional time, which will be communicated in advance.

4. Delivery Methods

• Digital Deliverables: Delivered via email, project management platforms, or secure file transfer.
• Physical Deliverables (if any): Shipped using trusted courier partners. Shipping charges and timelines will be shared during the checkout or onboarding stage.

5. Delays

While we strive to meet all deadlines, delays may occur due to unforeseen circumstances (e.g., technical issues, force majeure events). If delays happen, we will notify you immediately and provide updated timelines.

6. Refunds & Cancellations

• Please refer to our Refund & Cancellation Policy (if applicable) for details regarding eligibility.
• Fulfillment cannot proceed if payment is not received in full, unless otherwise agreed in writing.

7. Contact Us

If you have any questions or concerns about your order status, please contact our support team at:
📧 info@orcasquad.com